tag:blogger.com,1999:blog-1988897878875491148.post8458563472589208270..comments2023-11-03T14:30:45.289+01:00Comments on Red, White and Bleu: The communications businessParisgirlhttp://www.blogger.com/profile/06541058433269818013noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-1988897878875491148.post-70123916848554025232007-12-12T15:09:00.000+01:002007-12-12T15:09:00.000+01:00This comment has been removed by a blog administrator.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1988897878875491148.post-2083828905358055532007-11-06T14:32:00.000+01:002007-11-06T14:32:00.000+01:00The Salut! experience also included calls giving d...The <A HREF="http://www.francesalut.com/2007/10/bt-belated-good.html" REL="nofollow">Salut! experience</A> also included calls giving delivery dates for the Broadband equipment - someone rang Mme Salut (from India?) at something like 2am to say when it would be coming, and then again at 6am to change the details. No one has ever explained why they chose such times, or indeed why <I>our</I> order had also been cancelled, not once but twice, or why service promised for Oct 3 (fixed line) and Oct 5 (Broadband) took weeks longer. All this at heaven knows what cost in phonebox/mobile calls, wasted time and the sheer misery of dealing with the grostesque automated phone system. And that was after shamelessly invoking the press office, which in turn led to "Mike from the chairman's office" personally taking charge of our case. But no one enduring similar problems should get excited; I suspect the "chairman's office" is just an extension of customer services where difficult clients are shunted.Anonymousnoreply@blogger.com